From the FAQs

Try the following:

1. Ask them to clear the cache in their browser, then close your browser then open it again. Now try clicking on the link. If that doesn’t work, try option 2.

2. Try using a different browser. If that doesn’t work, try option 3.

3. Ask your committee member to email OTD at gradthesis@psu.edu with their decision for the student’s work and ask us to proxy for them. We will submit the decision on their behalf.