April 14, 2025
Using AI to meet customer expectations in hospitality industry
Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers’ expectations, but businesses should balance AI with their other needs like a personalized, human touch, according to a framework proposed by researchers in the Penn State School of Hospitality Management.
Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers’ expectations, but businesses should balance AI with their other needs like a personalized, human touch, according to a framework proposed by researchers in the Penn State School of Hospitality Management.
Credit: https://www.psu.edu/news/health-and-human-development/story/using-ai-meet-customer-expectations-hospitality-industry